No captions for videos
Video of gameplay is found on some pages, but
when the character speaks, no subtitles are found and cannot be enabled. There is no subtitle description
of what is being heard as well.
Missing Alt Tags
The website rarely uses any alt tag attributes to describe images. There is no
use of alt tags except on the logo of the parent company and the website.
The website has plenty of low contrast colours between foreground and background as reported by
Lack of feedback
On some search forms, the website fails to provide feedback on user actions. On the ‘Find Hubs’ search
form, if you type ‘soton’, you will get no feedback and pressing on the search button will not generate any
action or message.
No error correction
The website does not make an effort to correct errors committed by the user. For example, misspellings in
search queries are not corrected and return no results (e.g. searching for ‘toomb raider’ returns nothing).
Inconsistent Template Layout
The website is not consistent with its template layout. For example, when a user visits the help support
page, the header’s spacing differs and the footer disappears completely.
Poor website navigation
The website’s navigation fails to put the user in a context where the position of the user is clear and
concise. Going back, for example, would have to be done from the browser and not the website. Searching
for a game redirects the user to store.steampowered.com without having an easy option to return back.